Labcorp's assessment of at-home diagnostic tests: An examination of DIY health screenings
Pixel by LabCorp, a subsidiary of the long-established diagnostic testing company LabCorp, offers a variety of at-home and in-person tests for different health conditions. However, its reputation among customers leaves much to be desired, particularly with regards to test result delays and service quality issues.
According to reviews on Sitejabber, LabCorp holds a very low rating of 1.3 stars from 624 reviews as of late July 2025. Customers frequently complain about long waits, unprofessional staff, and billing problems, with some describing the company as unreliable and unresponsive. These issues have led to widespread dissatisfaction, resulting in low satisfaction scores on platforms like Sitejabber.
Despite these challenges, Pixel by LabCorp does have some positive aspects. For instance, their at-home colorectal cancer test kit is a convenient way for individuals aged 18 years and older to screen for this potentially life-threatening disease. The kit includes step-by-step instructions, a capture paper, and a sample collection wand. Pixel by LabCorp recommends annual testing for colorectal cancer if used as a screening tool.
Another service offered by Pixel by LabCorp is the Anemia Blood Test, which measures red blood cell, iron, vitamin B12, and folate content in the blood. This test is recommended for individuals with kidney disease, cancer, liver disease, thyroid disease, diabetes, rheumatoid arthritis, and other conditions.
Pixel by LabCorp also offers two COVID-19 tests: the COVID-19 At-Home Collection Kit and Small Business COVID-19 Test Collection Kits. The At-Home Collection Kit is available for individuals aged 2 years and older, and it is provided for no upfront cost under certain conditions. The Small Business COVID-19 Test Collection Kits are designed for companies who wish to provide their employees with COVID-19 tests for one-time or regular testing.
However, it's important to note that Pixel by LabCorp's overall reputation is strongly influenced by LabCorp's reputation, and there have been legal issues related to accessibility and equal service provisions, which may reflect broader operational challenges at LabCorp subsidiaries.
In conclusion, while Pixel by LabCorp offers a range of convenient and potentially valuable tests, its reputation for poor service and test result delays is a significant concern. Customers should carefully consider these factors when deciding whether to use Pixel by LabCorp's services.
While Pixel by LabCorp offers a home colorectal cancer test kit as a convenient screening tool for adults, the company's overall reputation for poor service quality and test result delays may lead some individuals to reconsider using their services, especially in light of legal issues related to accessibility and equal service provisions. Additionally, medical professionals may recommend the Anemia Blood Test from Pixel by LabCorp for patients with certain medical-conditions like kidney disease, cancer, liver disease, thyroid disease, diabetes, rheumatoid arthritis, and others, as it measures important health markers in the blood.
